Associate Customer Support Engineer

Job is Expired

Location: Remote

Compensation: Hourly

Staff Reviewed: Tue, May 07, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for an Associate Customer Support Engineer.

Key Responsibilities:

Provide technical support to customers for all products offered by the company
Monitor performance of network devices and communicate with customers to resolve issues
Document customer interactions, troubleshoot network connectivity, and identify trends for improvement

Required Qualifications:

1-2 years of experience in customer service or technical support roles
Experience managing external vendors or clients
CCENT Certification is a plus
Experience with network protocols and provisioning services
Demonstrated passion for customer service and dedication to prompt support

COMPLETE JOB DESCRIPTION

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Job is Expired

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