Associate Customer Support Specialist

Job Summary

A company is looking for an Associate Customer Support Specialist (Remote - UK).

Key Responsibilities

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining professionalism and empathy
• Investigate complex software issues and collaborate with teams to escalate customer issues appropriately

Required Qualifications

• Previous experience in a customer support or technical support role, preferably in the software industry
• In-depth knowledge of fleet management software and related technologies is a plus
• Strong analytical and problem-solving skills for troubleshooting complex technical issues
• Customer-centric mindset with a passion for delivering exceptional support experiences
• Proficiency in using customer support tools and software, including ticketing systems and CRM software