Associate Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer customer inquiries regarding accounting software applications via phone, email, or chat
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide professional customer service and escalate unresolved issues as necessary

Required Qualifications

• 1+ years of customer service experience
• Experience with accounting software or traditional accounting processes
• Experience in a real-time customer support center, preferably in B2B services
• Confidence in learning about various technology applications and software
• Experience with case management systems such as Salesforce or Jira