Associate Customer Support Technician
Job Summary
Assisting customers with inquiries related to accounting software, the full-time Associate Customer Support Technician will provide efficient support via phone, email, and chat in a remote setting.
Key responsibilities
- Respond to customer inquiries regarding accounting software applications through various communication channels
- Triage and troubleshoot customer problems to document and resolve issues effectively
- Communicate and escalate unresolved issues to appropriate support levels as necessary
Required qualifications
- 1+ years of customer service experience
- Experience with accounting software or traditional accounting processes
- Proficiency in using technology and Microsoft applications
- Strong written and verbal communication skills
- Experience in a fast-paced B2B or technology environment is a plus
Complete Job Description
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