Associate Customer Value Manager
Job Summary
Driving the adoption and effective utilization of Mimecast products, the full-time Associate Customer Value Manager will manage a high-volume portfolio of SMB and Mid Market customers in a hybrid role based in Lexington, MA, ensuring customers achieve their security outcomes through proactive engagement and tailored guidance.
Key responsibilities
- Drive product adoption by translating capabilities into customer-specific use cases and measurable outcomes
- Monitor customer health data to identify risks and coordinate appropriate responses to enhance product utilization
- Lead structured value reviews to assess customer progress and deepen value through strategic next steps
Required qualifications
- Relevant experience in a customer-facing role such as customer success, account management, or technical support
- Technical aptitude with familiarity in security or SaaS technology
- Confidence in interpreting usage metrics and translating data into actionable insights
- Strong organization and time management skills to effectively prioritize tasks across a high-volume portfolio
- Exposure to email security, cybersecurity, or SaaS concepts is advantageous
Complete Job Description
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