Associate Director, Customer Success

Job Summary

Leading a multidisciplinary team, the full-time Associate Director, Customer Optimization & Adoption will develop customer success strategies, enhance operational efficiencies, and foster collaboration within a remote work environment.

Key responsibilities

• Developing customer success strategies that improve retention, expansion, and overall customer health
• Leading and mentoring a team of Customer Success Leaders, Clinical Managers, and Application Engineers
• Establishing structure and processes for new initiatives to prioritize work and eliminate duplication

Required qualifications

• 5+ years of experience in healthcare technology implementation or related healthcare fields
• Background in healthcare, medical devices, or professional services strongly preferred
• Ability to evaluate trade-offs and drive decisions with cross-functional alignment
• Experience in fast-paced global environments
• Strong communication, leadership, and relationship-building skills