Associate Director of Client Services

Job Summary

Driving the evolution of customer loyalty programs, the full-time Associate Director of Client Services will manage client relationships, develop loyalty strategies, and leverage data insights to enhance customer experiences while working remotely.

Key responsibilities

• Manage loyalty program development and strategy to enhance customer retention and satisfaction
• Analyze customer data and insights to refine loyalty offerings and ensure alignment with business goals
• Collaborate cross-functionally to ensure seamless execution and integration of loyalty programs, including managing fulfillment partners

Required qualifications

• 8-10 years of experience in client services, account management, or customer loyalty roles
• Experience within the financial services industry, particularly with banks or credit unions
• Bachelor's degree in marketing, business, or a related field
• Strong analytical skills with experience in data analysis and interpretation
• Knowledge of CRM software and loyalty program platforms