Associate Director of Client Success

Job Summary

Managing complex client relationships, the full-time remote Associate Director of Client Success will oversee the Client Success team, ensuring exceptional client delivery, driving renewals and retention, and collaborating with cross-functional teams to enhance campaign management and operational processes.

Key responsibilities

• Lead cross-functional initiatives to improve internal processes and client delivery
• Oversee post-sale campaign management for high-visibility accounts, ensuring quality and alignment with client objectives
• Mentor and develop Client Success Managers while fostering a culture of operational excellence and high standards

Required qualifications

• 7+ years in account management, preferably in the digital media/news industry
• 2+ years of experience managing an account management or revenue team
• Proficiency in Google Office Suite (Slides, Sheets, Docs)
• Prior experience in account management, customer support, media planning, digital marketing, or ad operations
• Strong prioritization and decision-making skills in a fast-paced environment