Associate Director of Customer Success

Job Summary

Owning end-to-end customer success for Helix's Life Science data licensing business, the full-time Associate Director of Customer Success will build relationships with partners, manage implementation and delivery, and leverage AI tools to enhance operational effectiveness in a remote environment.

Key responsibilities

• Drive customer success initiatives for data licensing, sponsored testing programs, and clinical development engagements
• Collaborate with technical teams to ensure seamless customer experiences and translate feedback into actionable insights
• Define and implement the operating model for Customer Success, including processes and playbooks for scaling the function

Required qualifications

• 10+ years of experience managing strategic partner relationships in biopharma or life sciences
• 3+ years of direct people leadership experience
• Demonstrated fluency with AI tools and their application in driving business outcomes
• Strong organizational skills to manage multiple concurrent partner engagements
• Background in genomics or real-world evidence (RWE) is a plus