Associate Director of Operations

Job Summary

An organization is seeking an Associate Director of Operations to drive client satisfaction and account profitability through operational performance.

Key Responsibilities:

• Act as main contact for assigned account(s) and liaise with Vice President of Operations
• Review operating statistics to ensure client and company goals are met
• Identify and resolve potential problem areas, create solutions, and enhance program performance

Required Qualifications:

• BA/BS in Business Administration or related field OR equivalent experience
• 5-7 years relevant experience, including 4 years in management and multi-account experience preferred
• Ability to make complex decisions and solve problems using qualitative, quantitative, and financial data
• Ability to delegate and manage workloads and projects across functions
• Knowledge of telecommunications and call center management systems and terminology