Associate Director of Operations

Job Summary

A company is looking for an Associate Director of Strategic Operations to lead quality, performance, and continuous improvement initiatives.

Key Responsibilities

• Design and implement quality assurance programs to drive behavior change and improve member experience
• Translate data into actionable strategies and monitor key performance metrics to enhance operational efficiency
• Collaborate with cross-functional teams to ensure alignment of reporting and performance strategies with business objectives

Required Qualifications

• 5+ years of experience in service operations, QA leadership, or performance strategy, preferably in healthcare or tech
• Proven track record in building performance-enhancing programs
• Strong analytical skills with proficiency in SQL and business intelligence tools
• Experience in managing quality programs and leading operational coaching teams
• Familiarity with HIPAA compliance and data privacy regulations