Associate Director of Social Care
Job Summary
To lead and scale healthcare contact center operations, the full-time salaried Associate Director of Social Care will manage a team focused on member engagement, program enrollment, and operational performance in a remote environment.
Key Responsibilities
- Lead and develop the Social Care and Member Experience team, ensuring high-quality member interactions and adherence to performance standards
- Oversee workflows supporting member intake, patient navigation, and program enrollment while identifying and addressing operational gaps
- Monitor key operational metrics and prepare performance reports for leadership, identifying opportunities for revenue optimization
Required Qualifications
- 4+ years of experience in customer experience or healthcare contact center operations
- 2+ years of team leadership or people management experience
- Experience in a HIPAA-compliant healthcare organization
- Proficiency with Excel and Google Workspace
- Experience using contact center software platforms, such as Five9
Complete Job Description
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