Associate Director of Strategic Services

Job Summary

A company is looking for an Associate Director of Strategic Services to lead a team and drive exceptional service delivery to clients.

Key Responsibilities

• Lead, mentor, and develop a high-performing team of consultants to ensure exceptional customer engagements
• Drive successful project outcomes, managing timelines, budgets, and quality standards
• Design and implement processes for operational excellence and continuous improvement in service delivery

Required Qualifications

• 8-10 years of progressive leadership and management experience in professional services or project management, preferably in a SaaS environment
• Demonstrated success in growing and scaling high-performing service teams
• In-depth understanding of financial management, including project budgets and cost control
• Proven experience in developing new service capabilities and expanding team skill sets
• Strong analytical skills to leverage data for performance assessment and decision-making