Associate General Customer Support Technician

Job Summary

A company is looking for an Associate General Customer Support Technician.

Key Responsibilities:

• Answer customer inquiries and troubleshoot software and hardware issues
• Provide efficient and friendly customer service via phone, email, and chat
• Escalate unresolved issues to the appropriate level of support

Required Qualifications:

• 1 year of customer service experience
• Experience with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience in a customer support center, preferably supporting business to business services or technology
• Familiarity with the insurance industry is a plus