Associate Helpdesk Consultant

Job Summary

A company is looking for an Associate Helpdesk Consultant to provide technical support for key clients.

Key Responsibilities

• Serve as a primary support contact for end users, delivering timely and professional assistance
• Troubleshoot and resolve common end-user issues across the Microsoft ecosystem
• Accurately document incidents and resolutions to support operational excellence

Required Qualifications

• 1-3 years hands-on experience supporting Microsoft 365 environments
• Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive
• Familiarity with basic Intune device management and endpoint troubleshooting
• Bachelor's degree or equivalent experience
• Experience working in ticketing systems and structured support environments