Associate Implementation Manager

Job Summary

Managing implementations for employer groups under 500 lives, the full-time Associate Implementation Manager will oversee the onboarding of Workforce Benefits, collaborate with sales teams, and resolve installation issues while working remotely.

Key responsibilities

• Ensure timely and accurate onboarding of new customers' Workforce Benefits
• Collaborate with Sales Representatives and maintain relationships with various internal teams
• Act as a primary liaison for customers and third-party brokers, resolving issues and ensuring smooth implementations

Required qualifications

• High School Diploma required; college degree preferred
• 1+ years of experience in small group implementations
• Solid understanding of Group Benefit products and related workflows
• Proficiency in MS Office; experience with Smartsheet and/or Salesforce is a plus
• Strong project management and multi-tasking skills