Associate Manager Customer Care

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 09, 2024
This job expires in: 28 days

Job Summary

A company is looking for a Associate Manager, Customer Care.

Key Responsibilities:
  • Lead, mentor, and develop a high-performing customer care team
  • Ensure exceptional customer service across all channels
  • Collaborate with other departments to enhance customer experience

Required Qualifications:
  • Prior team management experience of a support team of a remote company
  • A proven track record in customer service
  • Strong reporting and analytical skills
  • Quick learner and self-starter with excellent computer skills
  • ZenDesk CRM experience is a plus

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