Associate Manager Customer Success
Job Summary
Leading the initiation and development of relationships with retail customers, the full-time Associate Manager Customer Success will manage client engagement, support strategic planning, and ensure high standards of service delivery in a remote environment.
Key responsibilities
- Set high standards of customer delivery and provide support and feedback to develop partners
- Handle confidential client conversations, resolve conflicts, and harmonize internal processes
- Develop comprehensive strategies based on client needs and present analytical business insights
Required qualifications
- Bachelor's degree in Business Administration, Industrial Engineering, Economics, Marketing, or related field
- Over 6 years of experience in consumer goods, retail market research, or project management
- Proficiency in Microsoft Advanced Packaging (PowerPoint, Excel, Word) and desirable intermediate knowledge of Power BI
- Intermediate to advanced English language skills
- Strong customer management, project management, and negotiation skills
Complete Job Description
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