Associate Manager, Product Support

Job Summary

A company is looking for an Associate Manager, Product Support.

Key Responsibilities

• Lead and develop a team of Product Support Specialists delivering Tier 1, 2, or 3 support
• Monitor queue health, SLA performance, and adjust resources to meet operational targets
• Act as a liaison between customers and development teams to support requirements gathering and product feedback

Required Qualifications

• 3+ years of experience providing customer support for software applications
• Experience as a team lead or senior-level staff
• Proven successful experience influencing others' work outcomes
• Demonstrated strength with analytical thinking and interpersonal skills
• Bachelor's degree preferred