Associate Operations Manager

Job Summary

A company is looking for an Associate Operations Manager to oversee automation systems that enhance customer experience.

Key Responsibilities

• Lead execution of customer experience automation projects, ensuring alignment with goals
• Own reporting on automation performance and provide actionable insights
• Collaborate with cross-functional teams to implement new initiatives and optimize processes

Required Qualifications

• 2+ years in a customer experience or operations role with project ownership
• Familiarity with customer service automation tools, including LLMs
• Proven leadership and team development abilities
• Strong analytical skills for data-driven decision-making
• Bachelor's degree in a related field