Associate Product Support Representative

Job Summary

A company is looking for a Product Support Representative - Tier 1 (RCM/Billing/Healthcare).

Key Responsibilities

• Provide technical support and guidance to clients on EMR platforms
• Develop knowledge in core domains such as Practice Management, Clinical, or Billing/Financial
• Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

• Bachelor's degree or relevant experience
• At least 2 years of software application support experience in a SaaS environment
• High technical aptitude
• Medical/Revenue Cycle Management experience preferred
• Working knowledge of EMR/EHR medical software applications is a plus