Associate Product Support Representative

Job Summary

A company is looking for a Product Support Representative - Tier 1 (SaaS/Healthcare/Patient).

Key Responsibilities

• Provide technical support and guidance on EMR platforms to clients
• Develop knowledge in one of three core domains: Practice Management, Clinical, or Billing/RCM
• Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

• Bachelor's degree or relevant experience
• At least 2 years of software application support experience in a SaaS environment
• High technical aptitude with a proven track record in client support
• Medical Practice / Patient Front Office experience preferred
• Must be able to work on a Pacific Time Zone schedule