Associate Product Support Representative

Job Summary

A company is looking for a Product Support Representative - Tier 1 (SaaS/Healthcare).

Key Responsibilities

• Provide support and technical solutions to clients on EMR platforms
• Develop knowledge in core domains such as Practice Management, Clinical, or Billing/RCM
• Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

• Bachelor's degree or relevant experience
• At least 2 years of software application support experience in a SaaS environment
• High technical aptitude with a proven track record in client support
• Medical Practice / Patient Front Office experience preferred
• Working knowledge of EMR/EHR medical software applications is a plus