Associate Renewal Manager

Job Summary

Managing a high-volume book of business, the full-time remote Associate Renewal Manager will identify customer risks, guide renewal conversations, and ensure contract accuracy while driving successful renewals for HubSpot's scaled customer segment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal and commercial conversations, including negotiation and documentation
• Engage customers through various communication channels to ensure clarity and alignment with their business goals

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, or a similar customer-facing SaaS role
• Experience leading customer conversations involving renewals and negotiations
• Ability to diagnose customer goals and provide structured recommendations
• Comfort interpreting customer health metrics to guide prioritization
• Ability to manage multiple customer engagements in a fast-paced environment