Associate Renewal Manager

Job Summary

Managing a high-volume book of business, the remote Associate Renewal Manager will identify customer health risks, guide renewal conversations, and ensure contract accuracy while driving successful renewals across HubSpot's scaled customer segment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal and commercial conversations, ensuring clarity and accuracy in documentation
• Engage customers through various communication channels, providing actionable recommendations to improve adoption and value realization

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, or a customer-facing SaaS role
• Experience leading customer conversations involving renewals and negotiations
• Ability to diagnose customer goals and provide structured recommendations
• Comfort interpreting usage and customer health metrics
• Proficiency in managing multiple customer engagements in a fast-paced environment