Associate Renewal Manager

Job Summary

Managing a high-volume book of business, the full-time remote Associate Renewal Manager will identify customer health risks, guide renewal conversations, and ensure contract accuracy while driving successful renewals across HubSpot's scaled customer segment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal conversations, including negotiation and documentation of outcomes
• Engage with customers through various communication channels to provide structured recommendations for improvement

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, Account Management, or a similar customer-facing SaaS role
• Experience leading customer conversations involving renewals and negotiations
• Ability to diagnose customer goals and provide clear, actionable recommendations
• Experience managing multiple customer engagements in a fast-paced environment
• Comfort interpreting customer health metrics to guide prioritization