Associate Renewal Manager

Job Summary

Managing a high-volume book of business, the remote Associate Renewal Manager will identify customer risks, guide renewal conversations, and ensure contract accuracy while driving successful renewals across HubSpot's scaled customer segment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal and commercial conversations, including negotiations and documentation
• Engage customers through various communication channels to improve adoption and value realization

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, or Account Management
• Experience leading customer conversations involving renewals and negotiations
• Ability to diagnose customer goals and provide structured recommendations
• Comfort interpreting customer health metrics to guide prioritization
• Proficiency in managing multiple customer engagements in a fast-paced environment