Associate Renewal Manager

Job Summary

Managing a high-volume book of business, the full-time Associate Renewal Manager will identify customer risks, guide renewal conversations, and ensure contract accuracy in a remote work environment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal and commercial conversations, ensuring clarity and accuracy in contract execution
• Engage with customers through various communication channels to provide actionable recommendations for adoption and value realization

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, or a similar customer-facing SaaS role
• Experience leading customer conversations involving renewals and negotiations
• Ability to diagnose customer goals and challenges, providing structured recommendations
• Comfort interpreting customer health metrics to guide prioritization
• Proficiency in managing multiple customer engagements in a fast-paced environment