Associate Renewals Specialist

Job Summary

A company is looking for an Associate Renewals Specialist - SMB.

Key Responsibilities

• Manage customer support escalations, prepare and execute renewals
• Train to become an expert in the product suite and assist customers in achieving their business goals
• Collaborate with the team to implement automation and AI systems to enhance customer experience

Required Qualifications

• Understanding of B2B SaaS sales and customer journey
• Able to identify and implement process improvements using automation and AI
• Experience in a fast-paced, experimental work environment
• Desire to build skills in modernizing sales operations
• Basic knowledge of regulatory responsibilities for cryptocurrency businesses is a plus