Associate Software Support Technician

Location: Remote

Compensation: Hourly

Reviewed: Tue, Dec 16, 2025

This job expires in: 22 days

Job Category: Customer Service

Weekly Hours: Part Time

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced

Job Summary

A company is looking for an Associate Software Support Technician to provide customer support for digital health technology software solutions.

Key Responsibilities

Respond to incoming customer tickets and calls/emails
Provide solution support for clients by evaluating and analyzing issues
Document technical inquiries and customer-reported problems in the ticketing system

Required Qualifications

Minimum 2 years of experience in a customer support environment
Minimum 2 years of experience in a technology environment
Knowledge of customer support best practices
Experience and dedication to customer care/support
Proficiency with Microsoft Office applications

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