Associate Solution Advisor

Job Summary

Supporting an assigned base of healthcare provider organizations, the full-time Associate Solution Advisor will manage customer inquiries, analyze data trends to minimize errors, and enhance client relationships through superior service.

Key responsibilities

• Communicate regularly with clients to address inquiries and service issues
• Serve as the primary point of contact for assigned provider organizations, ensuring ongoing support and relationship building
• Analyze data to identify trends and proactively engage clients on specific rejections to maximize throughput

Required qualifications

• Customer service experience
• Some knowledge of healthcare claims data
• High school diploma or equivalent; bachelor's degree preferred
• Proficient with Microsoft Office products (Outlook, Excel, and Word)
• Ability to navigate and troubleshoot data-related issues within the Encounters Manager portal