Associate Supervisor, Development

Job Summary

To support customer satisfaction goals, the full-time remote Associate Supervisor, Development will supervise and develop Customer Service/Claims staff, monitor work processes, and ensure effective communication within the unit.

Key responsibilities

• Supervise, evaluate, and develop staff to meet customer service standards and improve employee satisfaction
• Monitor work processes to ensure accurate and timely processing while maintaining departmental standards
• Act as a subject matter expert for call handling processes and implement procedural changes to enhance service quality

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Strong organizational and project management skills
• Ability to analyze work processes and recommend improvements for efficiency
• General knowledge of call center technology and servicing channels is desired, but not required