Associate Support Analyst

Job Summary

A company is looking for an Associate Support Analyst to assist customers in troubleshooting technical challenges while developing technical skills.

Key Responsibilities

• Develop a strong understanding of secure file transfer products and configurations
• Triage support cases, troubleshoot effectively, and escalate issues as necessary
• Collaborate with peers to resolve complex issues and improve troubleshooting processes

Required Qualifications

• Bachelor's degree in a technical field or equivalent work experience
• Basic knowledge of Windows, macOS, Linux, and IBM i systems
• Foundational understanding of TCP, File Transfer Protocols, and DNS
• Strong desire to learn and grow in a technical support role
• Ability to take initiative and work independently while contributing to a team