Associate Support Engineer
Job Summary
Providing front-line operational and technical support, the full-time Associate Support Engineer will assist clients with application issues, access requests, and troubleshooting needs while working remotely.
Key responsibilities
- Handle client requests through tickets and calls, resolving operational and technical issues
- Support day-to-day client needs including password resets, user access requests, and basic reporting changes
- Gather diagnostic information for complex issues and route them to the appropriate team for resolution
Required qualifications
- Bachelor's degree or equivalent work experience
- Minimum 2 years of experience in technical customer support or service delivery
- Experience supporting and troubleshooting applications or large-scale systems
- Working knowledge of application configuration, web-based platforms, and basic technical concepts such as HTML and SQL
- Ability to learn new technologies quickly and participate in application support coverage as needed
Complete Job Description
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