Associate Systems Administrator

Job Summary

Providing operational and technical support for enterprise systems, the full-time remote Associate Systems Administrator will focus on system setup, ticket resolution, troubleshooting, and documentation to ensure reliable system functionality.

Key responsibilities

• Provide frontline support for ADO tickets, diagnosing and resolving issues or escalating as necessary
• Perform system setup and configuration for NinthBrain and assist with credential mapping and process support
• Collaborate with senior administrators and cross-functional teams to troubleshoot system issues and maintain documentation

Required qualifications

• One to three years of relevant experience in system administration, technical support, or IT operations, preferably in a healthcare or SaaS environment
• Experience with ticketing systems such as ADO, Jira, or similar platforms
• Familiarity with Software-as-a-Service (SaaS) applications
• Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field preferred, or equivalent professional experience
• Basic knowledge of Microsoft 365 and general enterprise application support