Associate Technical Customer Success Manager

Job Summary

Combining technical problem-solving with strategic account management, the full-time Associate Technical Customer Success Manager will oversee post-sale relationships for a portfolio of enterprise and mid-market accounts, ensuring smooth deployments and effective platform adoption while working remotely.

Key responsibilities

• Manage hardware configuration, deployment validation, and device readiness for accounts, coordinating with Solutions Engineering and Operations
• Own the post-sale relationship, conducting quarterly business reviews and developing renewal and expansion strategies
• Triage support requests and act as the technical point of contact for product behavior questions and integration issues

Required qualifications

• Two to four years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company
• Demonstrated comfort with technical systems and ability to communicate technical concepts to non-technical audiences
• Proven track record of managing customer relationships and success metrics such as NRR and retention
• Experience conducting structured conversations with senior stakeholders, including QBRs and executive reviews
• Strong organizational skills with a focus on documentation and structured follow-through