Associate Technical Services Engineer

Job Summary

A company is looking for an Associate Technical Services Engineer.

Key Responsibilities

• Provide frontline product and technical support to customers, troubleshooting issues and ensuring timely resolution
• Manage ticket lifecycles, including updating existing tickets and collaborating with customers
• Engage with cross-functional teams to drive continuous improvement and enhance customer experiences

Required Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
• 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems
• Experience in the health insurance industry is preferred
• Familiarity with Java-based applications, SQL, and web services
• Proficiency in using tools like Salesforce and Jira for managing ticket lifecycles