ATM Help Desk Technician

Job Summary

A company is looking for an ATM Help Desk Technician (2nd Shift & Weekends).

Key Responsibilities:

• Provide technical support to ATM Field Service Technicians to ensure high availability of ATMs
• Deliver technical phone support and manage processes to achieve first-time resolution for ATM issues
• Troubleshoot hardware, software, services, and network issues related to ATMs through established processes

Required Qualifications:

• Associate's Degree in Computer Science or Technology, or relevant technical certification (Microsoft, Cisco, Unix/Linux, ITIL Foundations, CompTia)
• Equivalent work experience of at least 1 year in a similar role is required
• Ability to work nights and weekends as needed
• Proficient in understanding ATM operations for effective problem diagnosis
• Experience in managing multiple systems and handling internal/external reports