ATM Help Desk Technician

Job Summary

A company is looking for an ATM Help Desk Technician (2nd Shift & Weekends).

Key Responsibilities:

• Provide technical support to ATM Field Service Technicians and ensure high availability of ATMs
• Deliver technical phone support and manage processes to achieve first-time resolution and sustainable ATM performance
• Troubleshoot hardware, software, services, and network issues related to ATMs through established processes

Required Qualifications:

• Associate's Degree in Computer Science or Technology, or relevant technical certification (Microsoft, Cisco, Unix/Linux, ITIL Foundations, CompTia)
• At least 1 year of experience in a similar technical support role
• Ability to work nights and weekends as required
• Good interpersonal skills and the ability to work well with end users
• Understanding of ATM operations for effective problem diagnosis and resolution