Attorney Relations Representative

Job Summary

To support a growing legal services team, the remote Attorney Relations Representative will manage case assignments, ensure attorney performance standards are met, and build the network of attorneys while providing exceptional customer service through phone interactions.

Key responsibilities

• Manage assignment dockets and ensure timely case assignments
• Provide customer service to members, attorneys, and associates through inbound and outbound calls
• Input information from courts and attorneys into the computer system accurately

Required qualifications

• High School Diploma or GED
• Three years of experience in customer service
• Typing speed of at least 35 words per minute
• Proficiency in operating a computer and using the internet
• Familiarity with 10-key data entry