Attorney Support Manager

Job Summary

Managing the performance and productivity of the Medical Records and Investigations departments, the hybrid remote Attorney Support Manager will ensure compliance with service-level expectations and KPIs while overseeing document acquisition for plaintiff case management.

Key Responsibilities

• Own the daily performance, productivity, and output of the Medical Records and Investigations departments
• Ensure both departments consistently meet established KPIs, service-level agreements, and turnaround-time expectations
• Manage, coach, and hold accountable a team of Records Retrieval Specialists and Investigators

Required Qualifications

• Legal support experience required, along with demonstrated team leadership experience
• Experience with medical records retrieval processes preferred
• Experience with investigation processes in civil litigation matters preferred
• Familiarity with plaintiff-side case support workflows strongly preferred
• Experience coordinating with vendors, medical providers, insurance companies, or outside agencies preferred