Audiology Supervisor with Degree

Job Summary

A company is looking for an Audiology Tech Support Supervisor.

Key Responsibilities

• Provide exceptional customer experience and technical support coverage
• Assist in staffing, scheduling, and monitoring performance of Audiology Technical Support agents
• Evaluate agent performance and conduct coaching sessions to improve quality and efficiency

Required Qualifications

• Audiology Degree of M.S./M.A./Au.D. or HIS equivalent with 1-2 years of clinical/field experience
• Strong technical foundation in hearing aids and proven leadership experience in audiology
• Experience in de-escalating challenging customer interactions
• Ability to facilitate virtual training sessions and manage a large team
• Proficiency in Microsoft Office and a minimum internet speed of 50 mbps