Audiology Technical Support Specialist

Job Summary

Providing expert-level support remotely, the full-time Audiology Technical Support Specialist will troubleshoot, fit, and recommend hearing solutions while managing high-volume inbound calls from providers and customers.

Key responsibilities:

• Respond to high-volume inbound calls, delivering timely and effective technical support
• Provide hearing aid fitting recommendations, troubleshooting, and product guidance
• Build and maintain strong relationships with customers to ensure satisfaction and retention

Required qualifications:

• Master's degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
• 3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
• Strong technical knowledge of hearing aid software and tools such as NOAH
• Experience with CRM systems and multi-line phone systems preferred
• Bilingual English/Spanish is a strong asset