Audit Coordinator

Job Summary

Working remotely, the full-time Tier II Coordinator will manage inbound escalations, monitor email correspondence, and assist providers while ensuring compliance with HIPAA regulations.

Key responsibilities:

• Take escalation inbound calls from the Tier 1 Team and log each call for resolution
• Monitor and respond to email correspondence and escalate issues to management as needed
• Access payer systems to research refund questions and assist providers with portal usage

Required qualifications:

• 3-6 years of high-volume customer service or call center experience
• Previous medical claims or claim payment experience
• High school diploma or equivalent
• Prior healthcare experience is a plus
• Proficiency in Microsoft Office, particularly Excel and Outlook