Audit Coordinator II

Job Summary

Working remotely, the full-time Audit Coordinator II will manage inbound escalations, monitor communications, and assist with provider interactions to support the audit process.

Key responsibilities

• Take escalation inbound calls from the Tier 1 Team and log each call for resolution
• Monitor and respond to email correspondence and escalate issues to management as needed
• Access payer systems to research refund questions and assist providers with portal usage

Required qualifications

• 3-6 years of high-volume customer service or call center experience
• Previous medical claims or claim payment experience
• High school diploma or equivalent
• Prior healthcare experience is a plus