Authorization Representative

Job Summary

Providing excellent customer service, the full-time Authorization Representative will manage inbound and outbound calls, request authorizations for State funded/Medicaid agencies, and perform data entry while working remotely from Florida.

Key responsibilities:

• Handle inbound and outbound calls to ensure exceptional customer service
• Request authorizations and follow up on outstanding authorizations or prebilling issues
• Perform data entry of client information and support team members as needed

Required qualifications:

• High School diploma and/or GED
• 1-3 years of experience in a call center and/or customer service-related position
• 1 or more years of experience in billing/office side of the healthcare industry
• Working knowledge of MS Word, Excel, and Outlook
• Strong verbal and written communication skills