Auto Claims Customer Service Representative

Job Summary

A company is looking for a First Notice of Loss and Customer Service Representative (Auto Claims).

Key Responsibilities

• Act as the first point of contact for policyholders reporting losses or seeking updates on existing claims
• Gather relevant information and provide clear guidance on the claims process
• Ensure accurate recording of information and adherence to company policies and regulations

Required Qualifications

• High school diploma or equivalent; Associate's degree is a plus
• Bilingual in English and Spanish
• At least 1 year of experience in a similar customer service role, preferably in the insurance industry
• Knowledge of property and casualty insurance policies and claims processes is a plus