Auto Claims Customer Service Representative

Job Summary

A company is looking for a First Notice of Loss and Customer Service Representative (Auto Claims).

Key Responsibilities

• Act as the first point of contact for policyholders reporting losses or seeking updates on claims
• Gather and record relevant information regarding claims and provide clear guidance on next steps
• Ensure compliance with company policies and provide feedback for process improvement

Required Qualifications

• High school diploma or equivalent; Associate's degree is a plus
• Bilingual in English and Spanish
• At least 1 year of experience in a customer service role, preferably in the insurance industry
• Knowledge of property and casualty insurance policies and claims processes is a plus
• Ability to work in a remote environment within the Southeast region