Auto Claims Service Leader
Job Summary
Managing a team of 9-11 adjusters, the fully remote Auto Claims Service Leader will drive performance, oversee claim processes, and ensure high-quality customer service while fostering a positive work environment.
Key responsibilities:
- Lead and support the Inside Auto team to achieve performance goals and foster a high-performing culture
- Manage escalated customer communications and resolve conflicts effectively
- Develop and analyze operational data to enhance team performance and meet business objectives
Required qualifications:
- Proven experience in managing teams in a claims or customer service environment
- Strong understanding of claims processes and operational initiatives
- Ability to analyze data and develop strategies for performance improvement
- Experience in conflict resolution and customer relationship management
- Commitment to fostering an ethical and integrity-driven work environment
Complete Job Description
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