Auto Finance Customer Service Coordinator

Job Summary

To deliver exceptional customer experiences, the full-time Auto Finance Customer Service Coordinator will manage outbound and inbound calls, educate customers on products, and assist with account inquiries while working remotely.

Key responsibilities:

• Place outbound calls to potential customers seeking to refinance auto loans and guide them through the online enrollment process
• Answer inbound calls with enthusiasm, addressing customer inquiries and building trust to achieve first call resolution
• Navigate multiple systems simultaneously to troubleshoot customer issues and maintain a positive, energetic demeanor

Required qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office